At Pehnavva, accessible from www.pehnavva.in, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, protect, and disclose your information when you use our website.
By using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
A. Personal Information
As per the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, we may collect:
- Name
- Email address
- Phone number
- Billing & shipping address
- Payment-related information (handled securely by payment gateways – we do not store card details)
B. Non-Personal Information
- Browser type
- Device information
- IP address
- Cookies and usage data
- Pages you visit on our website
C. Order & Account Information
- Products purchased
- Order history
- Wishlist items
2. How We Use Your Information
We use your information for:
- Processing and delivering your orders
- Creating and managing your user account
- Customer support and communication (SMS, email, WhatsApp)
- Improving website performance and user experience
- Personalizing product recommendations
- Sending promotional offers (you can opt out anytime)
- Fraud detection and security purposes
3. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Improve site functionality
- Remember your preferences
- Analyze browsing behavior
- Display relevant advertisements
You may choose to disable cookies in your browser settings.
4. Sharing of Information
We do not sell your personal data.
We may share your information only with:
- Trusted service providers: Payment gateways, delivery partners, hosting providers
- Analytics partners: Google Analytics, Meta Pixel, etc.
- Legal authorities, if required by law
All third-party partners follow secure data protection guidelines.
5. Data Security
We follow industry-standard security practices as required by Indian IT Act 2000 & SPDI Rules:
- SSL encryption
- Secure servers
- Restricted data access
- Regular security audits
However, no method of electronic storage is 100% secure. We strive to protect your data but cannot guarantee absolute security.
6. Children’s Privacy
Our website is not intended for children under 18.
We do not knowingly collect data from minors.
7. Links to Third-Party Websites
Our site may contain external links.
We are not responsible for the privacy practices of third-party sites.
8. Changes to This Privacy Policy
We may update this policy occasionally.
Changes will be posted on this page with an updated “Last Updated” date.